Shipping & Returns
We ship internationally directly from our cooperative in Ouarzazate city in Morocco.
Delivery is made to the address specified by you at the shipping price quoted at the time of purchase. Please give us postal address, email address and telephone contact number, so we can get your purchase to you as seamlessly and happily as possible.
When you place your order you will receive an email from us telling you the order was recieved succesfully.
All orders are shipped within 24 to 48 hours after we receive a clear payment, except for weekends and holidays.
When we have dispatched your items you will receive a follow up email to let you know your order has been dispatched.
Please keep in mind , that once you confirm your order on our online store, we immediately send the rug price to the owner ( Craftwoman ) , who is member of our association.
At MoroccanRugs4U, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
All orders are shipped by air through DHL express and we do provide a tracking number. Delivery time is around 2 to 3 open days for to most Western Europe and the US, 3 to 4 open days for all other countries.
Please be aware of delays on shipping that are out of our control such as Customs holds, Holidays, weather delays or other disruptions.
We offer a full "no questions asked" returns policy should you wish to return an item. Please read the following returns policy:
You may return any unused items in their original condition within 14 days of delivery for a full refund of the cost of your product including shipping. You will be responsible for the return delivery costs. We'll pay the return delivery costs if the return is a result of our error (you received an incorrect item etc.).
You should expect to receive your refund immediately after receiving the returned item at our level.
If you need to return an item you may contact us via email at firstname.lastname@example.org , or by telephone at 00212 657 34 68 65.
Returns should be sent to the following address: Coopérative artisanale des tapis Ouaouzguiti ,Avenue Mohammed V, face à la gendarmerair royale, 45000 Ouarzazate.
If you are returning an item please enclose your full name, address and order number with the item(s) so your return can be processed.