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P R E V I O U S

FAQ

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How many days does the Delivery take?

All orders are shipped by air through DHL express and we do provide a tracking number. Delivery time is around 2 to 3 open days for to most Western Europe and the US, 3 to 4 open days for all other countries.

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How do you ship orders?

We ship internationally directly from our cooperative in Ouarzazate city in Morocco. We use DHL Express as transporter .All orders are shipped within 24 to 48 hours after we receive a clear payment, except for weekends and holidays.

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How do I track my shipment?

We'll send you tracking information via e-mail within 1-2 business days after placing your order .

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Can I return my rug?

You may return any unused items in their original condition within 14 days of delivery for a full refund of the cost of your product including shipping. You will be responsible for the return delivery costs.  We'll pay the return delivery costs if the return is a result of our error (you received an incorrect item etc.). 

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How do I take care of my rug or carpet?

Regularly vacuuming and spot cle keep your rug or carpet looking new . 

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What payment methods do you accept?

We offer 2 methods of payment : PayPal: Credit/Debit Card (Visa or Mastercard), PayPal Account or paypal Express Checkout.Bank Transfer: You can transfer the money direct to our bank account.

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How do I buy a Rug from MoroccanRugs4U?

Purchasing a rug or carpet from eCarpet is easy, fast and secure. You can purchase online directly from our website; after choosing your rug or carpet click the “add to cart” button and follow the easy steps to process the payment of your order.

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Can I borrow a carpet to see if it fits in my home?

Unfortunately, it is not possible to borrow a carpet, but you can purchase a carpet and try it at home. You then have the possibility to change it if you don’t like it, within 30 days only paying the return shipping costs.

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Why do handmade carpets have some imperfections?

Handmade carpets have imperfections since they are handmade, and this adds to the value, interest and characteristic of the carpet. In nomadic carpets, most variations are not intentional, but simply due to the fact that it is much harder for nomadic weavers to manufacture the carpets, than it is for workshop weavers. The looms used in rural areas are usually very basic horizontal looms placed on the floor, which makes it much more difficult to knot a perfectly symmetrical rug.

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What is a fringe?

A fringe is the extension of warp strands; they are knotted at the ends to ensure that the wefts and the knots do not unravel. The exact length of the fringes depends on the weaving of the carpet and who made it. Fringes are sometimes trimmed short, sometimes long, and in older carpets they may be braided or non-existent. The type or length of the fringe of a carpet has little to do with its value or quality.

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How can I view my orders?

You can view your orders by clicking on “My account” on the left side and then log in with your email and password. Here you can view your current and previous orders, and you also have the possibility to track your current shipments.

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Why carpet colour in some part of photos is darker?

It’s because of the shadow.

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How much does the shipping cost?

Shipping costs vary from country to country. 

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How do I modify or cancel an order?

Once the order has been submitted, you must contact us by phone to modify or cancel it. Once an item has been shipped it cannot be modified or cancelled.

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How can i change purchased carpet?

Our satisfaction guarantee gives you the confidence and peace of mind to enjoy your carpets. If you are not 100% satisfied with your rug or carpet, change it with others. As a private person you are able to change purchased carpet in one month since the date that the order has been made. your purchased carpets will be changed with new one depending on your carpets conditions. Customers are responsible for all changing shipping charges.

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