How many days does the Delivery take?
All orders are shipped by air through DHL express and we do provide a tracking number. Delivery time is around 2 to 3 open days for to most Western Europe and the US, 3 to 4 open days for all other countries.
How do you ship orders?
We ship internationally directly from our cooperative in Ouarzazate city in Morocco. We use DHL Express as transporter .All orders are shipped within 24 to 48 hours after we receive a clear payment, except for weekends and holidays.
How do I track my shipment?
We'll send you tracking information via e-mail within 1-2 business days after placing your order .
Can I return my rug?
You may return any unused items in their original condition within 14 days of delivery for a full refund of the cost of your product including shipping. You will be responsible for the return delivery costs. We'll pay the return delivery costs if the return is a result of our error (you received an incorrect item etc.).